Rebecca O'Reilly
Mar 17, 2020

This is my go-to hotel in Stockton, CA. The rooms are clean and comfortable. Staff is friendly, and they don't allow noisy parties. The hot breakfast is unbeatable, and I always feel safe. This hotel has interior corridors and key card entry into every building and amenity (such as the pool, or the gym). The price is very reasonable and they really live up the the Best Western standard. Staff is courteous and friendly. The rooms are immaculately clean.

Adam Ping
Mar 11, 2020

The front desk agent was very friendly and efficient. I do not recall her name.. I’m sorry but she had red hair. The lobby was/seemed busy and she was still very nice and focused on our interaction getting me checked in. Very helpful.

RAMIRO THE GAMER
Mar 10, 2020

Very nice and front desk girls were nice, love the food in the morning yummy! The best was the spa and night just what I needed went to sleep .In the morning I was ready for my day with a smile and stress free. Thank you.. Well worth the stay!!!!

Sam Spade
Jan 31, 2020

Overall it's a nice hotel in Stockton. The breakfast is varied and good, the staff is helpful, there is a pool and hot tub. In the exercise room there is a weight bench, one treadmill that works, and a treadmill and exercise bike that do not. Housekeeping is generally good, though with two people staying in a room with two beds I would expect two bottles of shampoo(+conditioner) and sometimes there wasn't even one-but generally they are very on top of things and even fold designs into the towels. Really, the star of the Best Western is the hotel bartender Nickie. She makes the stay more fun, really knows her job, and is a big reason I stayed in this hotel rather than another. Five stars for Nickie!

Robert Quinn
Feb 11, 2020

Every staff member has gone above and beyond. The 3 that stand out the most are Nickie, Marissa and Stephanie. Thank you all for your kindness and great breakfast... I'll recommend this facility to everyone looking for 5 stars of satisfaction.

Julie Kirby
May 12, 2020

The rooms are very clean & comfortable, the property is well kept. A very relaxing atmosphere. The staff and maids are helpful and professional and the price is unbeatable!

Jessica Cowin
Jun 25, 2020

The rooms are good, clean, and comfortable. The staff is okay. The maids are really nice. The maintenance man is really nice too. The location isnt the best, but the hotel is nice for the area that its in. And it is completely gated ( besides the parking.) If you make reservations a few days in advance the prices are awesome! The only thing i dont like is that there are always people in the stair wells by the doors. Always Just sitting there for hours asking people for cigarettes or sleeping on the stairs.... But besides that its a good hotel to stay at for the area its in.

Johnny Reams
May 21, 2020

The staff here is AMAZING! Especially Taylor and Tess, these two ladies understand what the hospitality business is all about. Maintenance and housekeeping are also very good and nice. I highly recommend this hotel if you're in need of a great place to stay.

sean o'neill
Jun 9, 2020

This hotel is by far the best hotel I have ever stayed at. Its peaceful and quiet all hours of the day. Rooms are immaculately clean. Staff is extremely friendly. Jaccuzi is amazing (hope it reopens soon) (stupid covid 19). The breakfast is to die for. Mind you I work on the road and have stayed here at least 10 different times for a week to 3 months. And every time I enjoy every day here.

Sean O
Jul 3, 2020

This is my favorite hotel ever. The homeless issue is being addressed by 24/7 security that they recently hired. And it is improving greatly. Rooms are wonderful, breakfast is amazing, jacuzzi is to die for, and overall this is my home away from home.

Ken W
Aug 25, 2020

Was originally quoted $147 for a room here I was able to get it for around 80 something off of snap travel got in here finally got checked in got my room which was in Building B and my gosh you talk about the pot smell walking through the hallway OMG I thought I was going to get a contact high just walking to my room also I'm in my room getting undressed getting ready to take a shower and all sudden my door flies open and the handyman is there to fix the door latch the guy didn't even bother to knock he just let himself in my room. Considering what else is around Stockton it was the only thing available for me to stay at not sure if I would stay here again but it's better than the American Inn

Laurie Holladay
Nov 26, 2020

I enjoy staying at Best Western Plus Heritage Inn in. The staff is freindly and helpful and if there a problem with my room they a fast to come fix it or move me to another room.

Sheri Thomas
Dec 27, 2020

My room was nice and clean for the price, two queen beds for me and my two daughters for 5 days. The mattresses are extra firm, great if you have back issues. Security was very pleasant so we did feel safe walking to the car at night. Customer service was lacking, unfortunately. The front desk staff during the day was not very friendly, we there from out of state for a funeral during Christmas time, a little compassion could go a long way. We were supposed to check out on Christmas day but I reserved another day to rest before driving the 13 hours home, informed housekeeping and security. I paid online but hadn't sign in the office, check out is 11 but we took too long, at 12, security was sent to my room to escort me to the front desk or out the room, I apologized and explained again but the manager was on the walkie screaming, that I was supposed to go down an hour ago and to go sign right now or get out of the property, it was so mean the way she was talking, even though the room was paid for already,, I apologized again and said Merry Christmas, I was too emotionally drained to do anything else, and finished getting dressed to go down while the security guard had to stand outside my door. So the place is nice but hopefully you won't have to deal with management. And also, make sure to bring your own rags, I used one of their towels to clean up some juice my daughter wasted, I was told by housekeeping that I would be charged for the towel because we should call the front desk to ask for a rag if we need to clean something up because the towels in the room are not rags. Go figure, never ever heard of this policy in any hotel I've ever stayed and I have Platinum membership with Best Western.

Forever Kpop Trash
Dec 26, 2020

The customer service was terri everyone was mean and had an attitude. The only nice people were the guys and the house keeper lady. The rooms were nice too but my cats kept going under the bad and above the cloth that had a whole in it where they got in.

Staci Fletcher
Jan 5, 2021

This place is clean and quite but depends on the buildings they put you in... My sister from a different mister stayed here in August 2020 and she was in the building right by the office on the 2nd floor... It was loud.. You could smell weed all throughout the building even got a contact high riding up in the elevator when i went to visit her and my twin nephews.... Now my best friend and I are currently staying a week here and its quite... I love the fact that there is security on site and you need a key card to get in the courtyard of here and to access the buildings... So that makes me feel safer knowing my crazy ex husband cant get to me in here without a key....

jesika smiles90
Feb 14, 2021

The parking lot was a little unkept, but the rooms were very clean! Very comfortable stay. Ty.

Vitório Ferrinezza
Feb 27, 2021

Nice rooms if you can survive the walk through the purple haze. Ive been in dispensaries that had better odor control. But the staff are nice and the people given vouchers to have a place to sleep aren't dangerous. Security at the desk. Extracurricular activities easily accessible.

Cynthia Servin
Mar 27, 2021

When I arrived in CA, my husband & I stayed at another hotel and was given such poor service. So then we booked a room here instead. What a major difference!! Immediately upon check in, the clerk was so friendly and communicative. She was able upgrade us at no extra so we could have the breakfast vouchers included. We got fresh towels when we requested. The breakfast was good. Every staff member was so friendly. Great experience. I'd recommend this place to anyone...much appreciated!

Jaraun Simmons
Apr 5, 2021

My wife and I stayed a week and the maids were nice and cleaned very well one even let me use there vacuum to tidy up my room convenient prices and security on premises at all times thank you

goldfish momma
May 10, 2021

A convenient place. One of the most relaxing places I've been to. Staff was very helpful and friendly. The grounds are easy to navigate.

Kathy Sandoval
May 16, 2021

Very comfortable environment in room. Breakfast in the morning. Very professional friendly fellow working in the lobby very accurate, and quick check in. Make sure you have all your bedding on room bed like blanket. Maintenance man very respectful and professional as well.....lol

Mark Olson
May 19, 2021

Walls are thin & can hear a baby crying through them. My room was kitty corner to the elevator & it sounded as if the motor to raise & lower it was in my room. There is a grocery store across the parking lot to buy food. I had a fridge & microwave in my room. Otherwise everything else was up to par.

Sarah Preader
Jul 4, 2021

Love this place Clean, nice, and quiet. They are always so nice and professional. Free breakfast. very yummy. Pool. Laundry, elevator. Ice machines on every floor. Chick fil a right next door. Along with many more fast foods. Gas stations and convenient stores. Right off the highway. Rooms are not to expensive. And well worth the money spent. Spa rooms are amazing

Paul Maki
Aug 12, 2021

Stayed 2 nights in August. Had a couple of maintenance issues with the toilet and TV functioning and the front desk was slow to respond. Ice maker broken in building B. However the pool and room was super clean. The balcony was great. I still recommend this hotel as my FIRST choice in Stockton.

David O'Hanneson
Jun 17, 2021

Good clean place. Short on knowledgeable front desk staff. Pre packaged breakfast 6-8:00...why end so early and in room literature states 6-10:00. Breakfast staff is awesome though. Marijuana scent throughout the halls, elevator and outside, but not in room. I don't smoke and I don't care if anyone does, but inside or around the building? Not preferable if you have a kid old enough to know what it is. I'll stay again but as most businesses, they drop the ball on the last 5% which is what most people will focus on.

Lori T
Jun 24, 2021

Our room was very clean and everything worked. Just stained carpet. Front desk staff is very nice and helpful. They just don't answer the phone. The A Building entry hallways smelled like weed all weekend. Monday morning the carpet cleaner was there freshening up. By Tuesday it smells like wet mildewing carpet and weed again. Parking is packed, they give all of the guest a parking pass to put in their window. But it's not enforced. Me and my kids came back at 11pm and the parking lots were all full. And alot of them did not have a parking pass in the window. For as much as rooms are they should at least ensure there's well lit, safe parking for their guest. Not direct them to park in the back in the dark or in the Food 4 less parking. Security sits in the lobby for the front desk staff. Safety of the guest is not a priority for this hotel. You would think considering the area, they would beef up the security. Car theft and damage is high at this hotel. We circled for 30 to 40 minutes until a decent parking space was available for 3 of the 4 nights we stayed and never saw security outside checking the cars or in hallways.

Odette Nudera
Aug 16, 2021

This location was in STOCKTON, CA. The front. Desk crew- Nicki & Anthony was very courteous, friendly, and professional. Anthony immediately assisted me and got us set up with a room. However, upon getting to the building, the parking area was unkempt, dirty, we saw homeless people hanging around. I went back to the front desk and requested Niki to give us another room in a less crowded building, and she immediately made arrangements. This property is in dire need of proper maintenance and cleaning of its buildings and surroundings. Best Western Corp. should come out and assess how the standards are being implemented. The rooms were decent size, updated in the basics, a semi-functional refrigerator w no shelves in it. The little patio outside the sliding door was filthy, with the full garbage can from the previous occupant of the room still out there. Wood Floors in the room were not mopped who knows if even vacuumed on the very dated carpet side. Hallways needs updating, looks old & tired colors. All in all, a big property with several buildings which could be real money makers, must be maintained better. The Staff at the front desk - Niki and Antonio are very good with the delivery of good customer service. We will come back again another time & hopefully changes were made for the better.

Veronica Gomez Sanchez
Sep 10, 2021

I love this place my family has the best experience here clean bed awesome staff, breakfast is the best fresh. The breakfast bar is regular eggs veggie eggs, paid wakes cereal milg oatmeal 🍞 omg list goes on. We love it will only book here for now on

A Rod
Sep 12, 2021

The room smelled funky, we had no trash cans (housekeeping did bring one up),one bed didn't have a blanket, sketchy people all around. Pool and hot tub were nice and that's about it. Morning of our departure the toilet started leaking. More cons than pros but it was a room for my family and I. Won't be on the top of my list if I'm in Stockton again.