111 E. March Lane
Stockton, California 95207
Phone: (209) 474-3301
The rooms are respectable with microwave, mini refrigerator, coffee pot, and a great breakfast so much food to choose from and tasty too. However parking was limited near my room. I parked on the other side of the hotel lot, far from my room making it a bit hard to carry luggage. I made several trips to and from the car to the room which was on the 2nd floor. Friendly staff but really hard to get them on their room phone. No answer when calling the desk. For the most part this was a nice place to stay.
Great clean and very hard working staff. Maybe get rids of card keys. Side steps with balcony dew slip hazard. Thanks
Sales manager Sonya is just…. WOW. Beyond amazing had an event this weekend went above and beyond to help me out she helped cordinate my event the way I wanted it, layout was amazing everything was perfectly clean I am very happy will definitely return for any events here, front desk staff David was always very sweet and kind was guiding my guest the correct way and was assisting with what ever I needed. Please rely this message to Sonya I am beyond happy with her.
I always have a great time when I stay here. It's like home away from home
Overall it was mediocre. I've stayed there a handful of times not all my stays were the same. Depending on where they place you for your stay, the experience will not be the same. This last stay, a male person walked in my room at 2 am from the permission of management. The different excuses given made no logical reasoning and it was nonsense itself. 3 stars
love best western very very clean and very great housekeeping ladies keep up the good great job your doing keeping this great hotel clean!!! management here and its employees are very very polite thanks
The room was okay & I liked the lil patio. It was just upsetting that the A.c didn't work well, luckily there was a breeze and we could leave the sliding door open. the pool was dirty & closed which was surprising because it was a weekend and it looked like the hotel was at capacity because of the big event in town. And the hot tub wasn't any better. If not for that it would have been a way better visit.
Awesome hospitality beautiful place to have a event. Organized to the T, check in was fast and easy with David’s help. Rooms were clean house keeping is awesome I met Christina and hands down the perfect house keeper everything and anything I asked her she was prompt with answers. Felt real safe thank you Best Western for making my stay a comfortable place.
We stayed here for one night. The room was clean and neat, same for the bathroom. It has an AC, mini refrigerator and a microwave which is a plus! We missed breakfast because we had to travel very early.
Exceptional staff and amazing rooms considering all other hotels in said location; by far superior in all ways. Price, and personel are keys to this hotels superior status. Staying in Stockton? Stay at The Best Western Heritage plus, or stay somewhere out of town...
The hotel is very nice and comfortable but honestly a little sketchy location. I'm working overnight in Stockton and going to the parking lot in the middle of the night was concerning. I saw some guy just riding his bike around the parking lot and others loitering so I felt a little unsafe.
Food was 👍 wonderful... Nice Happy Staff... Helpful front desk people... Nice rooms and a good bed.. clean bar area with lounge clean pool area clean workout equipment.... Definitely coming back... A really beautiful hotel for the price .
The front desk clerks (my girl Sharon) are the most helpful and accommodating, kind, compassionate hotel employees that I’ve ever had the pleasure of dealing with. The hotel is nice and clean. A big shout out to the ladies from the kitchen,thank you for all your hard work: Breakfast offered many choices which were all delicious.
Fortunately we were able to park our motorcycle right in front of registration so our minds were at ease there! The breakfast offerings there were top notch, the staff was friendly and welcoming and the bed was comfortable other than that.... The air freshener in the halls is overpowering. The a/c in our room would not come on throughout the night no matter how low we turned it, so we were hit and uncomfortable. The unit also had a burning type smell in the morning, it was reported Their attempt at an update failed and the work was shoddy. There was no luggage valet in the room so the only place to put your bag was on the floor or on the other bed. The curtains would not close all the way so light shown in all night. The door did not fit well and light also showed all night long, almost as if we had a light on all night The shower curtain was too short or the shower bar was too high, curtain wouldn't stay inside the tub. The carpet was dirty, had stains and smelled, maybe that is why the air freshener was so strong.
All I have to say is Sharon at the front desk was amazing. She had checked us in the night before. She was welcoming and friendly. The following evening, we had an emergency at home and had to leave early, She really worked with us, making it the best experience possible. Our son goes to University of the Pacific so we are in town often. This hotel is close to the school, clean, has a great breakfast and the best, most welcoming staff. We will definitely be back! Thanks again Sharon for all your help!!!! I will not forget your kindness.
Friendly staff, clean room. Wait staff was kind, so was the bedding/cleaning staff. Front desk was pleasant daily. The WiFi was good. We felt safe there. All gates have electronic locks, and they have security. The parking lot and all walkways are lighted. We will stay again.
This is my go-to hotel in Stockton, CA. The rooms are clean and comfortable. Staff is friendly, and they don't allow noisy parties. The hot breakfast is unbeatable, and I always feel safe. This hotel has interior corridors and key card entry into every building and amenity (such as the pool, or the gym). The price is very reasonable and they really live up the the Best Western standard. Staff is courteous and friendly. The rooms are immaculately clean.
The front desk agent was very friendly and efficient. I do not recall her name.. I’m sorry but she had red hair. The lobby was/seemed busy and she was still very nice and focused on our interaction getting me checked in. Very helpful.
Very nice and front desk girls were nice, love the food in the morning yummy! The best was the spa and night just what I needed went to sleep .In the morning I was ready for my day with a smile and stress free. Thank you.. Well worth the stay!!!!
Overall it's a nice hotel in Stockton. The breakfast is varied and good, the staff is helpful, there is a pool and hot tub. In the exercise room there is a weight bench, one treadmill that works, and a treadmill and exercise bike that do not. Housekeeping is generally good, though with two people staying in a room with two beds I would expect two bottles of shampoo(+conditioner) and sometimes there wasn't even one-but generally they are very on top of things and even fold designs into the towels. Really, the star of the Best Western is the hotel bartender Nickie. She makes the stay more fun, really knows her job, and is a big reason I stayed in this hotel rather than another. Five stars for Nickie!
Every staff member has gone above and beyond. The 3 that stand out the most are Nickie, Marissa and Stephanie. Thank you all for your kindness and great breakfast... I'll recommend this facility to everyone looking for 5 stars of satisfaction.
The rooms are very clean & comfortable, the property is well kept. A very relaxing atmosphere. The staff and maids are helpful and professional and the price is unbeatable!
The rooms are good, clean, and comfortable. The staff is okay. The maids are really nice. The maintenance man is really nice too. The location isnt the best, but the hotel is nice for the area that its in. And it is completely gated ( besides the parking.) If you make reservations a few days in advance the prices are awesome! The only thing i dont like is that there are always people in the stair wells by the doors. Always Just sitting there for hours asking people for cigarettes or sleeping on the stairs.... But besides that its a good hotel to stay at for the area its in.
The staff here is AMAZING! Especially Taylor and Tess, these two ladies understand what the hospitality business is all about. Maintenance and housekeeping are also very good and nice. I highly recommend this hotel if you're in need of a great place to stay.
This hotel is by far the best hotel I have ever stayed at. Its peaceful and quiet all hours of the day. Rooms are immaculately clean. Staff is extremely friendly. Jaccuzi is amazing (hope it reopens soon) (stupid covid 19). The breakfast is to die for. Mind you I work on the road and have stayed here at least 10 different times for a week to 3 months. And every time I enjoy every day here.
This is my favorite hotel ever. The homeless issue is being addressed by 24/7 security that they recently hired. And it is improving greatly. Rooms are wonderful, breakfast is amazing, jacuzzi is to die for, and overall this is my home away from home.
Was originally quoted $147 for a room here I was able to get it for around 80 something off of snap travel got in here finally got checked in got my room which was in Building B and my gosh you talk about the pot smell walking through the hallway OMG I thought I was going to get a contact high just walking to my room also I'm in my room getting undressed getting ready to take a shower and all sudden my door flies open and the handyman is there to fix the door latch the guy didn't even bother to knock he just let himself in my room. Considering what else is around Stockton it was the only thing available for me to stay at not sure if I would stay here again but it's better than the American Inn
I enjoy staying at Best Western Plus Heritage Inn in. The staff is freindly and helpful and if there a problem with my room they a fast to come fix it or move me to another room.
My room was nice and clean for the price, two queen beds for me and my two daughters for 5 days. The mattresses are extra firm, great if you have back issues. Security was very pleasant so we did feel safe walking to the car at night. Customer service was lacking, unfortunately. The front desk staff during the day was not very friendly, we there from out of state for a funeral during Christmas time, a little compassion could go a long way. We were supposed to check out on Christmas day but I reserved another day to rest before driving the 13 hours home, informed housekeeping and security. I paid online but hadn't sign in the office, check out is 11 but we took too long, at 12, security was sent to my room to escort me to the front desk or out the room, I apologized and explained again but the manager was on the walkie screaming, that I was supposed to go down an hour ago and to go sign right now or get out of the property, it was so mean the way she was talking, even though the room was paid for already,, I apologized again and said Merry Christmas, I was too emotionally drained to do anything else, and finished getting dressed to go down while the security guard had to stand outside my door. So the place is nice but hopefully you won't have to deal with management. And also, make sure to bring your own rags, I used one of their towels to clean up some juice my daughter wasted, I was told by housekeeping that I would be charged for the towel because we should call the front desk to ask for a rag if we need to clean something up because the towels in the room are not rags. Go figure, never ever heard of this policy in any hotel I've ever stayed and I have Platinum membership with Best Western.
The customer service was terri everyone was mean and had an attitude. The only nice people were the guys and the house keeper lady. The rooms were nice too but my cats kept going under the bad and above the cloth that had a whole in it where they got in.
This place is clean and quite but depends on the buildings they put you in... My sister from a different mister stayed here in August 2020 and she was in the building right by the office on the 2nd floor... It was loud.. You could smell weed all throughout the building even got a contact high riding up in the elevator when i went to visit her and my twin nephews.... Now my best friend and I are currently staying a week here and its quite... I love the fact that there is security on site and you need a key card to get in the courtyard of here and to access the buildings... So that makes me feel safer knowing my crazy ex husband cant get to me in here without a key....
The parking lot was a little unkept, but the rooms were very clean! Very comfortable stay. Ty.
Nice rooms if you can survive the walk through the purple haze. Ive been in dispensaries that had better odor control. But the staff are nice and the people given vouchers to have a place to sleep aren't dangerous. Security at the desk. Extracurricular activities easily accessible.
My wife and I stayed a week and the maids were nice and cleaned very well one even let me use there vacuum to tidy up my room convenient prices and security on premises at all times thank you
When I arrived in CA, my husband & I stayed at another hotel and was given such poor service. So then we booked a room here instead. What a major difference!! Immediately upon check in, the clerk was so friendly and communicative. She was able upgrade us at no extra so we could have the breakfast vouchers included. We got fresh towels when we requested. The breakfast was good. Every staff member was so friendly. Great experience. I'd recommend this place to anyone...much appreciated!
A convenient place. One of the most relaxing places I've been to. Staff was very helpful and friendly. The grounds are easy to navigate.
Very comfortable environment in room. Breakfast in the morning. Very professional friendly fellow working in the lobby very accurate, and quick check in. Make sure you have all your bedding on room bed like blanket. Maintenance man very respectful and professional as well.....lol
Walls are thin & can hear a baby crying through them. My room was kitty corner to the elevator & it sounded as if the motor to raise & lower it was in my room. There is a grocery store across the parking lot to buy food. I had a fridge & microwave in my room. Otherwise everything else was up to par.
Love this place Clean, nice, and quiet. They are always so nice and professional. Free breakfast. very yummy. Pool. Laundry, elevator. Ice machines on every floor. Chick fil a right next door. Along with many more fast foods. Gas stations and convenient stores. Right off the highway. Rooms are not to expensive. And well worth the money spent. Spa rooms are amazing
Good clean place. Short on knowledgeable front desk staff. Pre packaged breakfast 6-8:00...why end so early and in room literature states 6-10:00. Breakfast staff is awesome though. Marijuana scent throughout the halls, elevator and outside, but not in room. I don't smoke and I don't care if anyone does, but inside or around the building? Not preferable if you have a kid old enough to know what it is. I'll stay again but as most businesses, they drop the ball on the last 5% which is what most people will focus on.
Our room was very clean and everything worked. Just stained carpet. Front desk staff is very nice and helpful. They just don't answer the phone. The A Building entry hallways smelled like weed all weekend. Monday morning the carpet cleaner was there freshening up. By Tuesday it smells like wet mildewing carpet and weed again. Parking is packed, they give all of the guest a parking pass to put in their window. But it's not enforced. Me and my kids came back at 11pm and the parking lots were all full. And alot of them did not have a parking pass in the window. For as much as rooms are they should at least ensure there's well lit, safe parking for their guest. Not direct them to park in the back in the dark or in the Food 4 less parking. Security sits in the lobby for the front desk staff. Safety of the guest is not a priority for this hotel. You would think considering the area, they would beef up the security. Car theft and damage is high at this hotel. We circled for 30 to 40 minutes until a decent parking space was available for 3 of the 4 nights we stayed and never saw security outside checking the cars or in hallways.
This location was in STOCKTON, CA. The front. Desk crew- Nicki & Anthony was very courteous, friendly, and professional. Anthony immediately assisted me and got us set up with a room. However, upon getting to the building, the parking area was unkempt, dirty, we saw homeless people hanging around. I went back to the front desk and requested Niki to give us another room in a less crowded building, and she immediately made arrangements. This property is in dire need of proper maintenance and cleaning of its buildings and surroundings. Best Western Corp. should come out and assess how the standards are being implemented. The rooms were decent size, updated in the basics, a semi-functional refrigerator w no shelves in it. The little patio outside the sliding door was filthy, with the full garbage can from the previous occupant of the room still out there. Wood Floors in the room were not mopped who knows if even vacuumed on the very dated carpet side. Hallways needs updating, looks old & tired colors. All in all, a big property with several buildings which could be real money makers, must be maintained better. The Staff at the front desk - Niki and Antonio are very good with the delivery of good customer service. We will come back again another time & hopefully changes were made for the better.
Stayed 2 nights in August. Had a couple of maintenance issues with the toilet and TV functioning and the front desk was slow to respond. Ice maker broken in building B. However the pool and room was super clean. The balcony was great. I still recommend this hotel as my FIRST choice in Stockton.
I love this place my family has the best experience here clean bed awesome staff, breakfast is the best fresh. The breakfast bar is regular eggs veggie eggs, paid wakes cereal milg oatmeal 🍞 omg list goes on. We love it will only book here for now on
The room smelled funky, we had no trash cans (housekeeping did bring one up),one bed didn't have a blanket, sketchy people all around. Pool and hot tub were nice and that's about it. Morning of our departure the toilet started leaking. More cons than pros but it was a room for my family and I. Won't be on the top of my list if I'm in Stockton again.
I love it here will be back. I would like to say the girls in the front are all amazing the have great customer service. There fast friendly. Housekeeping is also amazingly wonderful., I will say best service I have ever had. Thank you Stephanie and Mariah.
Great housekeeping staff. The day I arrived they were cheerful and helpful even though they appear to work long hours. Breakfast offerings are fresh and tasty. Parking right along the building is not plentiful. The back parking lot is NOT lit at night. Very dark and inviting for vandals and thieves. Unfortunately I paid ahead for my room or I would try another place. Very disappointing because I usually like Best Western lodging.
Best Western Diamond Select for almost 20 years at various locations. Excellent breakfast. Staff courteous and professional. Like the abundance of security cameras. There is a workout gym, though I don't use it.
This hotel has a convenient location. The room we were given was large and clean. Unfortunately had two problems. It smelled of smoke and the room had a window facing the road which made it a little noisy. Luckily traffic was light during our stay (Thanksgiving). The breakfast offered was generous and had good hours and seating. Be sure to remember your room number, it's only for guests.
We were here for 3 days and enjoyed our stay. The room was big, clean, and comfortable. The free breakfast was delicious and they had various options. Front desk was helpful and courteous. Like most hotels you can hear noise from hallway and other rooms, but nothing huge. They have a banquet room they rent out, so we had trouble finding parking on one of the nights we were there.
Rooms are spacious with suite level furnishings. Much quieter due to hallway doors and away from the cold. Their breakfast is by far the best I've seen in this city.
I had appointment to make with lifeline Screening. I went upstairs to the Conference room where the Screening usually takes place but no one was there. I was flabbergasted. The Tables and Chairs were well made with white apparel. Standing there in an empty room I returned back to the receptionist Ms Stephanie to enquire about the Medical Screening group and she responded saying " she hasn't seen anyone" I told her the last time I came it was about 10 0'Cl0ck.The time was already past 110'Cl0ck. Before I take my leave, let me commend the Management for providing a very nice environment for customers and free parking lots. I want to also encourage the public to patronize Best Western Plus Heritage Hotels. The Receptionist, Stephanie has the skills to welcome Customers but most be smart at all times.
Giving this place 3 stars is generous and I only gave it that high a rating because everyone who worked there was very nice. The rooms; we got 2 rooms one of them the bathroom wasn't cleaned(leftover soap bar&stuff on sink, nasty) the other had stained floor and stains on the sheets. The walls are paper thin I could hear the people next door phone ring and entire conversation and they never came to clean the room the entire time we were there. Other stuff; Everyday we were there (4 days) we had to go get new room and gate keys because they kept canceling them like we were leaving. Good things; The breakfast was good almost anything you could want. Eggs, sausage, waffles, biscuits and gravy ect.... And like I said everyone was very nice.